Refund &
Cancellation

Factoz Technologies provides custom IT and software development services. Unlike physical goods or standardised software products, our Deliverables are created specifically for each Client based on their unique requirements, and involve the following costs that are incurred immediately upon engagement:

• ●Discovery sessions, requirement gathering, and technical scoping
• ●System architecture design and technical documentation
• ●Assignment of dedicated engineering and design resources
• ●Procurement or configuration of development environments and third-party tools
• ●Project management and client communication overhead

Given this reality, once resources have been allocated and work has commenced, the associated costs cannot be recovered. This necessitates the non-refundable nature of advance deposits once a project is underway.

An advance deposit (typically ranging from 30% to 50% of the total project value, as specified in the Service Agreement or Project Proposal) is required prior to the commencement of all project engagements. This deposit:

• ●Secures the Client's project slot in our development schedule.
• ●Enables immediate resource allocation and planning.
• ●Covers initial discovery, requirement analysis, and project scoping activities.
• ●Is non-refundable once the project kickoff meeting has taken place or substantive development work has commenced — whichever occurs first.

If the Client cancels a project after it has commenced:

• ●All milestone payments made prior to cancellation are entirely non-refundable.
• ●The Client will receive all completed Deliverables and work-in-progress materials developed up to the date of cancellation.
• ●Any outstanding invoices for work completed up to the cancellation date will remain payable.
• ●The Company will cease all further work on the project upon receipt of written cancellation notice.

The Client must provide written notice of cancellation via email to hello@factoz.in. Cancellation requests submitted via other channels (e.g., phone calls or messaging apps) will not be considered valid unless subsequently confirmed in writing by email.

No refunds will be provided in the following circumstances:

• The Client changes their mind about the project after kickoff.
• The Client fails to provide required content, assets, credentials, or feedback within agreed timelines, causing project delays.
• Project delays arise due to third-party service disruptions (e.g., cloud providers, payment gateways, APIs).
• The Client is dissatisfied with design or functional choices that were previously approved in writing.
• The Client requests features or functionalities outside the originally agreed scope of work.
• The Client's business circumstances change (e.g., budget cuts, team restructuring, or change of business direction).
• Delays resulting from Force Majeure events as defined in our Terms and Conditions.
• GST and applicable transaction fees deducted by payment gateway processors are non-refundable under any circumstances.

Where a refund is approved by the Company:

• ●Refunds will be processed to the original payment method used at the time of payment.
• ●Processing time: 7–10 Working Days from the date of written approval of the refund request.
• ●Payment gateway and bank processing times may vary and are outside the Company's control.
• ●Refunds will be made in Indian Rupees (INR) to the original source account.
• ●GST amounts paid are non-refundable as these are remitted to the Government of India.
• ●Payment gateway transaction charges (if any) may be deducted from the refunded amount.

Before raising a refund request, we strongly encourage clients to utilise the revision entitlements included in their project agreement. If a Deliverable does not conform to the agreed specifications, the Client must:

• ●Submit a detailed written description of the non-conformance to hello@factoz.in within 7 Working Days of receiving the Deliverable.
• ●Allow the Company a reasonable opportunity (minimum 10 Working Days) to address the reported issues.
• ●Provide clear reference to the original agreed specifications against which the Deliverable is being compared.

If a dispute regarding a refund cannot be resolved amicably within 30 days, it shall be subject to arbitration as set out in our Terms and Conditions.