Privacy
Policy

Factoz Technologies uses the information we collect for the following purposes:

2.1 Service Delivery & Performance: - To evaluate, scope, and execute your software development or IT project requirements. - To communicate with you regarding project updates, milestones, deliverables, and technical matters. - To manage and administer our contractual relationship with you.

2.2 Billing & Payments: - To process invoices, collect payments, and issue receipts for services rendered. - To comply with GST (Goods and Services Tax) and other applicable Indian tax laws, including the Income Tax Act, 1961.

2.3 Service Improvement & Analytics: - To analyse website usage patterns, improve our digital presence, and enhance user experience. - To conduct internal research and development to improve our service offerings.

2.4 Marketing & Communications: - To send you service updates, newsletters, or promotional materials where you have consented to receive such communications. You may opt out at any time by clicking "Unsubscribe" in any marketing email or by contacting us directly.

2.5 Legal Compliance & Security: - To comply with applicable laws and regulations, including the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and applicable rules thereunder. - To detect, prevent, and respond to fraud, security incidents, or other potentially prohibited or illegal activities. - To enforce our Terms and Conditions and other legal agreements.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

3.1 Service Providers & Sub-Contractors: We may engage trusted third-party companies and individuals to facilitate our Services, including cloud hosting providers (e.g., AWS, Google Cloud), payment gateway operators, email service providers, analytics platforms, and project management tools. These third parties have access to your information only to perform specific tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

3.2 Business Partners: With your prior written consent, we may share your project information with relevant technology partners or vendors necessary for the delivery of specialised services.

3.3 Legal Requirements: We may disclose your information if required to do so by law, court order, government authority, or regulatory body, including the Cyber Crime Investigation Cell or any authority under the Information Technology Act, 2000.

3.4 Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership.

3.5 Protection of Rights: We may disclose information when we believe disclosure is necessary to protect the rights, property, or safety of Factoz Technologies, our clients, or the public.

We implement a comprehensive set of technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction:

• ●Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Transport Layer Security (TLS/HTTPS) protocols.
• ●Access Controls: Access to client data is restricted on a strict need-to-know basis. All internal team members are bound by confidentiality obligations.
• ●Secure Infrastructure: Our web infrastructure is hosted on enterprise-grade cloud platforms with ISO 27001-aligned security practices.
• ●Regular Audits: We conduct periodic internal security reviews and vulnerability assessments.
• ●Payment Security: All payment data is processed through PCI DSS-compliant payment gateway partners. We do not store sensitive financial credentials.

Notwithstanding the foregoing, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including the duration of our contractual relationship, plus a period of seven (7) years thereafter for compliance with applicable legal, regulatory, tax, and accounting obligations under Indian law (including the Companies Act, 2013 and the Income Tax Act, 1961).

Upon expiry of the applicable retention period, we will securely delete or anonymise your personal information, except where we are required to retain it by law.

Subject to applicable law, you have the following rights in respect of your personal information held by us:

• ●Right to Access: You may request a copy of the personal information we hold about you.
• ●Right to Correction: You may request that we correct any inaccurate or incomplete information.
• ●Right to Deletion: You may request that we delete your personal information, subject to our legal retention obligations.
• ●Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time. This will not affect the lawfulness of processing before the withdrawal.
• ●Right to Object: You may object to our processing of your personal information for direct marketing purposes.

To exercise any of the above rights, please submit a written request to: legal@factoz.in

We will respond to all verified requests within thirty (30) days of receipt.

Our website uses cookies and similar tracking technologies to enhance user experience and analyse site performance. Cookies are small text files placed on your device by your web browser.

Types of Cookies We Use: - Essential Cookies: Necessary for the website to function properly. These cannot be disabled. - Analytics Cookies: Used to collect anonymous information about how visitors use our website (e.g., Google Analytics). - Preference Cookies: Enable the website to remember your preferences and settings.

You may control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Our website may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to such third-party platforms. We strongly advise you to review the privacy policy of every third-party website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Our Services are not directed to individuals under the age of 18 years. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take prompt steps to delete such information from our records.

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of our Services after any such modification constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India, including the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and all other applicable Indian data protection legislation. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Aurangabad (Chhatrapati Sambhaji Nagar), Maharashtra, India.